Technical Questions and Answers

1. Which browsers are compatible with Be

acCompatibility and Configuration:

1. Which browsers are compatible with Beacon?  

Beacon is compatible with the latest versions of Google Chrome and Microsoft Edge.

2. What browser version should I use with Beacon?

It is recommended to use the latest version of any compatible browser for optimal performance with Beacon.

3. Can I use Beacon on tablets? If so, what are the requirements?

Beacon is supported on various tablets, including the iPad. To access the tablet application, please add the application to your home screen through the web browser, More detailed instructions are provided in our Beacon Help Center under the article "Installing Beacon on iPad".

4. Do I need to disable any pop-up blockers when using Beacon?

Yes, it is advisable to disable pop-up blockers for the Beacon domain to ensure uninterrupted access.

Access and Login Issues:

1. What should I do if I receive the error message, "We were unable to log you in using Single Sign On"?

Please reach out to your internal IT team to verify that you have been provisioned through your company's Single Sign-On provider. Also, please confirm with an internal Beacon administrator or your Customer Success Manager that your account has been set up in Beacon.

2. What should I do if I see an endless spinner when logging in?

If you experience an endless spinner during login, please try refreshing the page, logging out, or force quitting the browser. If the issue persists, contact our support team at [e-mail] for further assistance.

3. Can I access Beacon on multiple devices or tabs simultaneously?

For optimal performance, it is recommended to have Beacon open in only one tab of your browser.

Performance and Usage:

1. What steps should I follow if Beacon is running slowly or freezing?

If Beacon is running slowly or freezing, try clearing your browser cache and cookies, closing unnecessary tabs, or using a different browser (Chrome or Edge).

2. What should I do if Beacon logs me out unexpectedly?

If you are logged out of Beacon unexpectedly, try refreshing the page or logging in again. Ensure that your browser settings allow cookies from Beacon and that your session has not expired.

3. What steps should I follow if I get an error “Aw Snap – Out of Memory”?

If you encounter an "Aw Snap – Out of Memory" error, close unused browser tabs, clear browser cache and cookies, and restart your browser. If the issue persists, try using a different browser or contact support at [e-mail] for assistance.

Support:

1. How do I report a technical issue with Beacon?

To report a technical issue with Beacon, please contact our support team via email at [e-mail].  Please provide detailed information about the issue, including screenshots, if possible, to expedite the resolution process.